*PLEASE NOTE THAT DELIVERIES HAVE NOW BEEN SLIGHTLY DELAYED DUE TO THE SITUATION WITH THE PANDEMIC BUT ORDERS ARE STILL BEING SHIPPED OUT AS NORMAL. WE ARE EXPERIENCING DELAY ON ALL ORDERS TO THE US, UK, CA AND AUSTRALIA DUE TO FURTHER HEALTH AND SAFETY CHECKS.
Additional important shipping information
We just receive the notify from shipping company that the orders are going to be delayed due to following reasons: Orders increase rapidly during peak season; The transhipment processing capacity of airline, customs clearance, and carrier warehousing is super saturated; The operating personnel has decreased due to the impact of Covid-19; DELIVERY CHARGERS
Delivery is the charge for internet order processing, item selection, packaging, transport, and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Once your order is shipped, it will be marked as complete in our database and you will receive a confirmation email with a tracking number. Please allow 1-4 business days of processing and production time for your order to ship out.
HOW LONG IS THE SHIPPING TIME?
U.S orders will be shipped via Yunexpress, 4PX, USPS & FedEx.
Free Shipping (Delivery time 5-20 Business Days after ship)
Express Shipping (Delivery time 4-9 Business Days after ship)
Priority Insured Shipping - Includes Insurance for if your product is lost / damaged / stolen (Delivery time 4-9 Business Days after ship)
What is Priority Rush Insured Shipping? How does it work?
Priority Rush Insured Shipping expedites the fulfillment of your order so it can be verified, tailored to our Madeofrose standards, quality checked, packaged and on the road within 48/72h business hours.
Priority Insured Processing fee DOES NOT affect the actual shipping time in transit.
There are circumstances that are out of control (Customs delays,Global Epidemics,natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
Due Global epidemic in all World, can be delaying in shipping. Delivery time can take up to 35 business days or more exclude customs clearance. We apologize for this inconvenience.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
CAN I CANCEL MY ORDER?
You are able to cancel your order! We can accept cancellations within 2 hours of an order being placed. After 2 hours the order is processed to our shipping company. All you need to do is send us an email with the subject line "CANCEL".
If your tracking number status shows delivered with accurate ZIP Code in address which you submitted in our system and you didn’t got your items yet, firstly please check your local post office. Unfortunately items which tracking numbers status shows delivered cannot be refunded, it is your local post office responsibility.
Customers are responsible for all import/customs/local tax fees that may be incurred upon receipt of your package. Especially customs tax fees can be charged for UK customers after Brexit reform changed.
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at firstname.lastname@example.org If the address is wrong, we can correct this within 12 hours.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
We charge 20% cancellation fee for all products if customer want to cancel order.
Why is my order being shipped in multiple packages?
Some of our products are very large. We like to save money and pass those savings on to our customers. The bigger the box, the more it costs to ship. We may use multiple packages to ensure your product arrives undamaged. If at all possible we will use 1 package to deliver your gifts.
What happens if my package gets lost in the mail or during shipment?
If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. We do not refund or resend orders if they are lost or stuck. You will need to reach out to the delivering agency to file a claim. Please see our refund and return policy for when these might be applicable to shipping situations.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 48 hours :)
*All shipping times exclude clearance/customs delays.
*If you bought more than one product, they can be shipped separately from different warehouses.
*All orders are currently being shipped from Shanghai, Beijing and Shenzen.